{"id":1642,"date":"2026-04-23T16:14:01","date_gmt":"2026-04-23T08:14:01","guid":{"rendered":"https:\/\/rcdronego.com\/?page_id=1642"},"modified":"2026-04-23T16:14:03","modified_gmt":"2026-04-23T08:14:03","slug":"warranty","status":"publish","type":"page","link":"https:\/\/rcdronego.com\/es\/warranty\/","title":{"rendered":"Garant\u00eda"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"warranty-policy\">Pol\u00edtica de Garant\u00eda<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-scope-and-duration-of-warranty\">1. Alcance y Duraci\u00f3n de la Garant\u00eda<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Drone (Unidad Completa)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Per\u00edodo de Garant\u00eda:<\/strong> 3 meses a partir de la fecha de compra<\/li>\n\n\n\n<li><strong>Cobertura:<\/strong> Defectos resultantes de problemas de fabricaci\u00f3n o materiales bajo uso normal.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Componentes Principales<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Incluye:<\/strong> Controlador de Vuelo, ESC, Control Remoto, M\u00f3dulo de Transmisi\u00f3n, Motor, Bater\u00eda<\/li>\n\n\n\n<li><strong>Per\u00edodo de Garant\u00eda:<\/strong> 6 meses a partir de la fecha de compra<\/li>\n\n\n\n<li><strong>Cobertura:<\/strong> Fallos funcionales causados por defectos de fabricaci\u00f3n o materiales bajo uso normal.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nota Especial:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si un producto comprado o su marca\/fabricante establece expl\u00edcitamente un per\u00edodo o condiciones de garant\u00eda diferentes, prevalecer\u00e1 la pol\u00edtica de garant\u00eda de la marca\/fabricante.<\/li>\n\n\n\n<li>Si la marca\/fabricante no tiene una pol\u00edtica de garant\u00eda espec\u00edfica, se aplicar\u00e1 esta pol\u00edtica.<\/li>\n\n\n\n<li>Para accesorios con un per\u00edodo de garant\u00eda diferente o especial, se proporcionar\u00e1n detalles en la p\u00e1gina de producto correspondiente.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-exclusions-from-warranty\">2. Exclusiones de la Garant\u00eda<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Da\u00f1os por Error Humano o Accidentes:<\/strong> Da\u00f1os causados por colisiones, ca\u00eddas, exposici\u00f3n al agua, sobrecarga, desmontaje no autorizado o modificaciones. Da\u00f1os resultantes de operaci\u00f3n, almacenamiento o mantenimiento inadecuados que no sigan las instrucciones del producto.<\/li>\n\n\n\n<li><strong>Factores Ambientales:<\/strong> Da\u00f1os causados por el funcionamiento en entornos inadecuados (p. ej., temperaturas extremas, alta humedad, campos magn\u00e9ticos fuertes) o por eventos de fuerza mayor como rayos, desastres naturales, etc.<\/li>\n\n\n\n<li><strong>Reparaciones o modificaciones no autorizadas:<\/strong> Da\u00f1os resultantes de reparaciones, modificaciones o reemplazos de componentes realizados por proveedores de servicios no autorizados.<\/li>\n\n\n\n<li><strong>Desgaste normal:<\/strong> Incluye, entre otros, la degradaci\u00f3n natural de la bater\u00eda, el desgaste est\u00e1ndar de las h\u00e9lices y da\u00f1os cosm\u00e9ticos menores.<\/li>\n\n\n\n<li><strong>Fuera del per\u00edodo de garant\u00eda:<\/strong> Cualquier defecto o falla que ocurra despu\u00e9s de que haya expirado el per\u00edodo de garant\u00eda.<\/li>\n\n\n\n<li><strong>Comprobante de compra:<\/strong> No proporcionar un comprobante de compra v\u00e1lido (n\u00famero de pedido, factura, etc.) o la imposibilidad de confirmar la fecha u origen de la compra.<\/li>\n\n\n\n<li><strong>Imposibilidad de devoluci\u00f3n o servicio:<\/strong> Si un cliente no puede enviar el producto o los componentes al centro de servicio designado, no podremos brindar el servicio de garant\u00eda.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-warranty-claim-process\">3. Proceso de reclamo de garant\u00eda<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Comun\u00edquese con el soporte al cliente<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si cree que su producto puede tener un problema de calidad cubierto por la garant\u00eda, cont\u00e1ctenos primero por correo electr\u00f3nico o tel\u00e9fono. Proporcione lo siguiente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprobante de compra (n\u00famero de pedido, factura, recibo)<\/li>\n\n\n\n<li>N\u00famero de serie del producto (si corresponde)<\/li>\n\n\n\n<li>Una descripci\u00f3n detallada del problema junto con fotos\/videos relevantes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestro equipo de soporte realizar\u00e1 una evaluaci\u00f3n preliminar. Si parece ser un problema cubierto por la garant\u00eda, lo guiaremos a trav\u00e9s de los siguientes pasos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Detalles de contacto: Correo electr\u00f3nico: support@rcdronego.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Env\u00edo o devoluci\u00f3n para inspecci\u00f3n<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Siga las instrucciones proporcionadas por el soporte al cliente para empaquetar y enviar de manera segura el producto o los componentes relevantes a nuestra direcci\u00f3n designada.<\/li>\n\n\n\n<li>Todos los costos de env\u00edo y cualquier tarifa asociada (incluyendo flete, aranceles aduaneros, gastos de despacho, etc.) son responsabilidad del cliente.<\/li>\n\n\n\n<li>Si no puede asumir o gestionar el proceso de env\u00edo, no podremos cumplir con el servicio de garant\u00eda.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Inspecci\u00f3n y Reparaci\u00f3n\/Reemplazo<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Per\u00edodo de Inspecci\u00f3n:<\/strong> Dentro de los 10 d\u00edas h\u00e1biles posteriores a la recepci\u00f3n de su producto, completaremos un diagn\u00f3stico de fallas.<\/li>\n\n\n\n<li><strong>Per\u00edodo de Reparaci\u00f3n\/Reemplazo:<\/strong> Si se confirma que es un defecto cubierto por la garant\u00eda, lo repararemos o reemplazaremos dentro de los 10 a 30 d\u00edas h\u00e1biles posteriores a la inspecci\u00f3n.<\/li>\n\n\n\n<li>Una vez completada la reparaci\u00f3n o el reemplazo, le enviaremos el producto de vuelta. Los gastos de env\u00edo de devoluci\u00f3n y cualquier posible arancel aduanero corren por su cuenta.<\/li>\n\n\n\n<li>Si el problema no est\u00e1 cubierto por la garant\u00eda, le informaremos los costos estimados antes de proceder.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-additional-information\">4. Informaci\u00f3n Adicional<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Actualizaciones de Firmware:<\/strong> Para garantizar un rendimiento \u00f3ptimo, mantenga actualizados el firmware y el software de su dron. Los problemas causados por no actualizar a tiempo no est\u00e1n cubiertos por esta garant\u00eda.<\/li>\n\n\n\n<li><strong>Seguridad de Vuelo:<\/strong> Inspeccione siempre la bater\u00eda, las h\u00e9lices, el marco, el card\u00e1n, etc., antes del vuelo. Los da\u00f1os resultantes de condiciones clim\u00e1ticas adversas o negligencia del operador no est\u00e1n cubiertos.<\/li>\n\n\n\n<li><strong>T\u00e9rminos Legales:<\/strong> Esta pol\u00edtica de garant\u00eda es v\u00e1lida en la medida en que no entre en conflicto con las leyes y regulaciones locales. En caso de conflicto, prevalecer\u00e1n las leyes locales.<\/li>\n\n\n\n<li><strong>Derecho de Interpretaci\u00f3n Final:<\/strong> Nos reservamos el derecho de interpretaci\u00f3n final de esta pol\u00edtica y podemos modificarla seg\u00fan sea necesario en funci\u00f3n de las circunstancias reales.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si tiene alguna pregunta sobre estos t\u00e9rminos de garant\u00eda o necesita m\u00e1s ayuda, no dude en contactarnos:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Correo electr\u00f3nico: support@rcdronego.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Haremos todo lo posible para ayudarte. \u00a1Disfruta de tu vuelo!<\/p>","protected":false},"excerpt":{"rendered":"<p>Warranty Policy 1. Scope and Duration of Warranty Drone (Complete Unit) Core Components Special Note: 2. Exclusions from Warranty 3. Warranty Claim Process Contact Customer Support If you believe your product may have a quality issue covered under warranty, please contact us first via email or phone. Provide the following: Our support team will conduct [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"class_list":["post-1642","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Warranty - RCDronego<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rcdronego.com\/es\/warranty\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty - RCDronego\" \/>\n<meta property=\"og:description\" content=\"Warranty Policy 1. 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