{"id":1638,"date":"2026-04-23T16:03:16","date_gmt":"2026-04-23T08:03:16","guid":{"rendered":"https:\/\/rcdronego.com\/?page_id=1638"},"modified":"2026-04-23T16:03:18","modified_gmt":"2026-04-23T08:03:18","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/rcdronego.com\/fr\/returns-exchanges\/","title":{"rendered":"Retours et \u00e9changes"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"return-policy\">POLITIQUE DE RETOUR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous souhaitez retourner votre commande pour tout probl\u00e8me de qualit\u00e9, veuillez nous contacter dans les <strong>30 jours calendaires<\/strong> apr\u00e8s la livraison. Pour retourner un achat, veuillez nous envoyer un e-mail \u00e0 <strong>support@rcdronego.com<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"returns-or-replacement\">RETOURS OU REMPLACEMENT<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Notre politique dure <strong>30 jours<\/strong>. Si 30 jours se sont \u00e9coul\u00e9s depuis la r\u00e9ception de votre achat, malheureusement, nous ne pouvons pas vous offrir un remboursement ou un \u00e9change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00eatre \u00e9ligible \u00e0 un retour ou \u00e0 un remplacement, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l'avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d'origine. Tout article qui n'est pas dans son \u00e9tat d'origine, endommag\u00e9 ou avec des pi\u00e8ces manquantes pour des raisons non dues \u00e0 notre erreur ne sera pas accept\u00e9. Les articles retourn\u00e9s plus de 30 jours apr\u00e8s la livraison ne seront pas non plus \u00e9ligibles au retour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>REMARQUES :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Veuillez ne retourner aucune commande sans communication pr\u00e9alable.<\/li>\n\n\n\n<li>Veuillez ne pas renvoyer votre achat au fabricant.<\/li>\n\n\n\n<li>Pour finaliser votre retour, nous avons besoin d'un re\u00e7u ou d'une preuve d'achat.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"refunds\">REFUNDS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l'approbation ou du rejet de votre remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si approuv\u00e9, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement initial. Le d\u00e9lai de remboursement d\u00e9pend du mode de paiement :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Carte de cr\u00e9dit ou de d\u00e9bit :<\/strong> Le remboursement sera envoy\u00e9 \u00e0 la banque \u00e9mettrice de la carte dans les 7 jours ouvrables suivant la r\u00e9ception de l'article retourn\u00e9 ou de la demande d'annulation. Veuillez contacter votre banque \u00e9mettrice de la carte pour plus de d\u00e9tails.<\/li>\n\n\n\n<li><strong>PayPal :<\/strong> Les remboursements seront envoy\u00e9s sur votre compte PayPal dans les 3 jours ouvrables.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"late-or-missing-refunds\">REMBOURSEMENTS TARDIFS OU MANQUANTS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous n'avez pas encore re\u00e7u de remboursement :<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>V\u00e9rifiez d'abord votre compte bancaire \u00e0 nouveau.<\/li>\n\n\n\n<li>Contactez votre soci\u00e9t\u00e9 de carte de cr\u00e9dit ; il peut falloir un certain temps avant que votre remboursement ne soit officiellement enregistr\u00e9.<\/li>\n\n\n\n<li>Contactez votre banque. Il y a souvent un d\u00e9lai de traitement avant qu'un remboursement ne soit enregistr\u00e9. Si vous avez fait tout cela et que vous n'avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 <strong>support@rcdronego.com<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"shipping-for-returns\">EXP\u00c9DITION POUR LES RETOURS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour retourner votre produit, vous devez d'abord contacter <strong>support@rcdronego.com<\/strong>. Notre personnel fournira des instructions, et vous pourrez retourner le produit apr\u00e8s confirmation. Si vous retournez le produit sans confirmation, notre entrep\u00f4t ne pourra pas identifier l'exp\u00e9diteur, ce qui pourrait rendre votre remboursement indisponible.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Frais de r\u00e9approvisionnement :<\/strong> Aucun frais de r\u00e9approvisionnement ne sera factur\u00e9 aux consommateurs pour le retour d'un produit.<\/li>\n\n\n\n<li><strong>Frais d'exp\u00e9dition :<\/strong> Vous \u00eates responsable du paiement de vos propres frais d'exp\u00e9dition pour le retour du produit s'il ne s'agit pas d'un probl\u00e8me de qualit\u00e9.<\/li>\n\n\n\n<li><strong>Suivi :<\/strong> Si vous exp\u00e9diez un article de plus de <strong>50 USD<\/strong>, nous vous recommandons vivement d'utiliser un service d'exp\u00e9dition avec suivi ou d'acheter une assurance exp\u00e9dition. Nous ne garantissons pas que nous recevrons votre article retourn\u00e9.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"return-address\">ADRESSE DE RETOUR<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Adresse :<\/strong> Room 201, No. 4 Pingling Second Street, Dongcheng Street, Dongguan City, Guangdong, China<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>T\u00e9l :<\/strong> +86 13428492003<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail :<\/strong> support@rcdronego.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>(Veuillez ne pas retourner d'articles sans avoir obtenu une confirmation par e-mail de notre part au pr\u00e9alable).<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"important-notes\">NOTES IMPORTANTES<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Source d'achat :<\/strong> Les retours ou \u00e9changes ne s'appliquent qu'aux appareils achet\u00e9s directement sur <strong>rcdronego.com<\/strong>. Si vous avez achet\u00e9 vos produits aupr\u00e8s d'un vendeur tiers, veuillez les contacter directement.<\/li>\n\n\n\n<li><strong>\u00c9tat :<\/strong> Les appareils doivent \u00eatre en \u00e9tat \u201c comme neuf \u201d et, si possible, avec l'emballage scell\u00e9 d'origine intact. Les accessoires doivent \u00eatre neufs et non ouverts pour \u00eatre \u00e9ligibles \u00e0 un remboursement.<\/li>\n\n\n\n<li><strong>Retours non li\u00e9s \u00e0 la qualit\u00e9 :<\/strong> Si un accessoire ou un produit est retourn\u00e9 sans raison de qualit\u00e9, les frais de retour initiaux seront d\u00e9duits du montant rembours\u00e9.<\/li>\n\n\n\n<li><strong>D\u00e9lai de r\u00e9ponse :<\/strong> Une fois que vous nous avez envoy\u00e9 un e-mail concernant un retour ou un remboursement, nous r\u00e9pondrons sous <strong>24 heures<\/strong> les jours ouvrables. Veuillez v\u00e9rifier votre dossier spam\/courrier ind\u00e9sirable si vous n'avez pas re\u00e7u de r\u00e9ponse dans ce d\u00e9lai.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>RETURN POLICY If you would like to return your order for any quality issues, please contact us within 30 calendar days after delivery. To return a purchase, please email us at support@rcdronego.com. RETURNS OR REPLACEMENT Our policy lasts 30 days. 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