{"id":1642,"date":"2026-04-23T16:14:01","date_gmt":"2026-04-23T08:14:01","guid":{"rendered":"https:\/\/rcdronego.com\/?page_id=1642"},"modified":"2026-04-23T16:14:03","modified_gmt":"2026-04-23T08:14:03","slug":"warranty","status":"publish","type":"page","link":"https:\/\/rcdronego.com\/fr\/warranty\/","title":{"rendered":"Garantie"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"warranty-policy\">Politique de garantie<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-scope-and-duration-of-warranty\">1. Port\u00e9e et dur\u00e9e de la garantie<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Drone (Unit\u00e9 compl\u00e8te)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>P\u00e9riode de garantie :<\/strong> 3 mois \u00e0 compter de la date d'achat<\/li>\n\n\n\n<li><strong>Couverture :<\/strong> D\u00e9fauts r\u00e9sultant de probl\u00e8mes de fabrication ou de mat\u00e9riaux dans des conditions d'utilisation normales.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Composants principaux<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Comprend :<\/strong> Contr\u00f4leur de vol, ESC, t\u00e9l\u00e9commande, module de transmission, moteur, batterie<\/li>\n\n\n\n<li><strong>P\u00e9riode de garantie :<\/strong> 6 mois \u00e0 compter de la date d'achat<\/li>\n\n\n\n<li><strong>Couverture :<\/strong> D\u00e9faillances fonctionnelles caus\u00e9es par des d\u00e9fauts de fabrication ou de mat\u00e9riaux dans des conditions d'utilisation normales.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note sp\u00e9ciale :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si un produit achet\u00e9 ou sa marque\/fabricant indique explicitement une p\u00e9riode ou des conditions de garantie diff\u00e9rentes, la politique de garantie de la marque\/du fabricant pr\u00e9vaut.<\/li>\n\n\n\n<li>Si la marque\/le fabricant n'a pas de politique de garantie sp\u00e9cifique, cette politique s'appliquera.<\/li>\n\n\n\n<li>Pour les accessoires avec une p\u00e9riode de garantie diff\u00e9rente ou sp\u00e9ciale, les d\u00e9tails seront fournis sur la page produit correspondante.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-exclusions-from-warranty\">2. Exclusions de la garantie<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dommages dus \u00e0 une erreur humaine ou \u00e0 des accidents :<\/strong> Dommages caus\u00e9s par des collisions, des chutes, une exposition \u00e0 l'eau, une surcharge, un d\u00e9montage non autoris\u00e9 ou des modifications. Dommages r\u00e9sultant d'une utilisation, d'un stockage ou d'un entretien inappropri\u00e9s non conformes aux instructions du produit.<\/li>\n\n\n\n<li><strong>Facteurs environnementaux :<\/strong> Dommages caus\u00e9s par une utilisation dans des environnements inappropri\u00e9s (par exemple, temp\u00e9ratures extr\u00eames, humidit\u00e9 \u00e9lev\u00e9e, champs magn\u00e9tiques puissants) ou par des \u00e9v\u00e9nements de force majeure tels que la foudre, les catastrophes naturelles, etc.<\/li>\n\n\n\n<li><strong>R\u00e9parations ou modifications non autoris\u00e9es :<\/strong> Dommages r\u00e9sultant de r\u00e9parations, modifications ou remplacements de composants effectu\u00e9s par des prestataires de services non autoris\u00e9s.<\/li>\n\n\n\n<li><strong>Usure normale :<\/strong> Inclut, sans s'y limiter, la d\u00e9gradation naturelle de la batterie, l'usure standard des h\u00e9lices et les dommages esth\u00e9tiques mineurs.<\/li>\n\n\n\n<li><strong>Hors p\u00e9riode de garantie :<\/strong> Tout d\u00e9faut ou dysfonctionnement survenant apr\u00e8s l'expiration de la p\u00e9riode de garantie.<\/li>\n\n\n\n<li><strong>Preuve d'achat :<\/strong> D\u00e9faut de fournir une preuve d'achat valide (num\u00e9ro de commande, facture, etc.) ou incapacit\u00e9 \u00e0 confirmer la date ou l'origine de l'achat.<\/li>\n\n\n\n<li><strong>Impossibilit\u00e9 de retour ou de r\u00e9paration :<\/strong> Si un client ne peut pas envoyer le produit ou ses composants au centre de service d\u00e9sign\u00e9, nous ne pourrons pas fournir le service de garantie.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-warranty-claim-process\">3. Processus de r\u00e9clamation de garantie<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contacter le support client<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous pensez que votre produit peut pr\u00e9senter un probl\u00e8me de qualit\u00e9 couvert par la garantie, veuillez d'abord nous contacter par e-mail ou par t\u00e9l\u00e9phone. Fournissez les \u00e9l\u00e9ments suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preuve d'achat (num\u00e9ro de commande, facture, re\u00e7u)<\/li>\n\n\n\n<li>Num\u00e9ro de s\u00e9rie du produit (le cas \u00e9ch\u00e9ant)<\/li>\n\n\n\n<li>Une description d\u00e9taill\u00e9e du probl\u00e8me accompagn\u00e9e de photos\/vid\u00e9os pertinentes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Notre \u00e9quipe de support effectuera une \u00e9valuation pr\u00e9liminaire. S'il s'agit d'un probl\u00e8me couvert par la garantie, nous vous guiderons dans les prochaines \u00e9tapes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Coordonn\u00e9es : E-mail : support@rcdronego.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exp\u00e9dition ou retour pour inspection<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suivez les instructions fournies par le support client pour emballer et exp\u00e9dier en toute s\u00e9curit\u00e9 le produit ou les composants concern\u00e9s \u00e0 notre adresse d\u00e9sign\u00e9e.<\/li>\n\n\n\n<li>Tous les frais d'exp\u00e9dition et tous les frais associ\u00e9s (y compris le fret, les droits de douane, les frais de d\u00e9douanement, etc.) sont \u00e0 la charge du client.<\/li>\n\n\n\n<li>Si vous ne pouvez pas supporter ou organiser le processus d'exp\u00e9dition, nous ne pourrons pas ex\u00e9cuter le service de garantie.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Inspection et r\u00e9paration\/remplacement<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>P\u00e9riode d'inspection :<\/strong> Dans les 10 jours ouvrables suivant la r\u00e9ception de votre produit, nous effectuerons un diagnostic de panne.<\/li>\n\n\n\n<li><strong>P\u00e9riode de r\u00e9paration\/remplacement :<\/strong> S'il est confirm\u00e9 qu'il s'agit d'un d\u00e9faut couvert par la garantie, nous le r\u00e9parerons ou le remplacerons dans les 10 \u00e0 30 jours ouvrables apr\u00e8s l'inspection.<\/li>\n\n\n\n<li>Une fois la r\u00e9paration ou le remplacement termin\u00e9, nous vous renverrons le produit. Les frais d'exp\u00e9dition de retour et les \u00e9ventuels droits de douane sont \u00e0 votre charge.<\/li>\n\n\n\n<li>Si le probl\u00e8me n'est pas couvert par la garantie, nous vous informerons des co\u00fbts estim\u00e9s avant de proc\u00e9der.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-additional-information\">4. Informations suppl\u00e9mentaires<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mises \u00e0 jour du firmware :<\/strong> Pour garantir des performances optimales, veuillez maintenir \u00e0 jour le firmware et le logiciel de votre drone. Les probl\u00e8mes caus\u00e9s par un d\u00e9faut de mise \u00e0 jour en temps opportun ne sont pas couverts par cette garantie.<\/li>\n\n\n\n<li><strong>S\u00e9curit\u00e9 de vol :<\/strong> Inspectez toujours la batterie, les h\u00e9lices, le cadre, la nacelle, etc. avant le vol. Les dommages r\u00e9sultant de conditions m\u00e9t\u00e9orologiques d\u00e9favorables ou de la n\u00e9gligence de l'op\u00e9rateur ne sont pas couverts.<\/li>\n\n\n\n<li><strong>Conditions l\u00e9gales :<\/strong> Cette politique de garantie est valable dans la mesure o\u00f9 elle n'entre pas en conflit avec les lois et r\u00e9glementations locales. En cas de conflit, les lois locales pr\u00e9vaudront.<\/li>\n\n\n\n<li><strong>Droit d'interpr\u00e9tation finale :<\/strong> Nous nous r\u00e9servons le droit d'interpr\u00e9tation finale de cette politique et pouvons la modifier si n\u00e9cessaire en fonction des circonstances r\u00e9elles.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez des questions concernant ces conditions de garantie ou si vous avez besoin d'aide suppl\u00e9mentaire, n'h\u00e9sitez pas \u00e0 nous contacter :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email: support@rcdronego.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous ferons de notre mieux pour vous aider. Profitez de votre vol !<\/p>","protected":false},"excerpt":{"rendered":"<p>Warranty Policy 1. Scope and Duration of Warranty Drone (Complete Unit) Core Components Special Note: 2. Exclusions from Warranty 3. Warranty Claim Process Contact Customer Support If you believe your product may have a quality issue covered under warranty, please contact us first via email or phone. 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