{"id":1642,"date":"2026-04-23T16:14:01","date_gmt":"2026-04-23T08:14:01","guid":{"rendered":"https:\/\/rcdronego.com\/?page_id=1642"},"modified":"2026-04-23T16:14:03","modified_gmt":"2026-04-23T08:14:03","slug":"warranty","status":"publish","type":"page","link":"https:\/\/rcdronego.com\/pt\/warranty\/","title":{"rendered":"Garantia"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"warranty-policy\">Pol\u00edtica de Garantia<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-scope-and-duration-of-warranty\">1. \u00c2mbito e Dura\u00e7\u00e3o da Garantia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Drone (Unidade Completa)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Per\u00edodo de Garantia:<\/strong> 3 meses a partir da data de compra<\/li>\n\n\n\n<li><strong>Cobertura:<\/strong> Defeitos resultantes de problemas de fabrico ou materiais sob uso normal.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Componentes Principais<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Inclui:<\/strong> Controlador de Voo, ESC, Controlador Remoto, M\u00f3dulo de Transmiss\u00e3o, Motor, Bateria<\/li>\n\n\n\n<li><strong>Per\u00edodo de Garantia:<\/strong> 6 meses a partir da data de compra<\/li>\n\n\n\n<li><strong>Cobertura:<\/strong> Falhas funcionais causadas por defeitos de fabrico ou materiais sob uso normal.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nota Especial:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se um produto adquirido ou sua marca\/fabricante declarar explicitamente um per\u00edodo ou condi\u00e7\u00f5es de garantia diferentes, a pol\u00edtica de garantia da marca\/fabricante prevalece.<\/li>\n\n\n\n<li>Se a marca\/fabricante n\u00e3o tiver uma pol\u00edtica de garantia espec\u00edfica, esta pol\u00edtica ser\u00e1 aplicada.<\/li>\n\n\n\n<li>Para acess\u00f3rios com um per\u00edodo de garantia diferente ou especial, os detalhes ser\u00e3o fornecidos na p\u00e1gina do produto correspondente.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-exclusions-from-warranty\">2. Exclus\u00f5es da Garantia<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Danos Devidos a Erro Humano ou Acidentes:<\/strong> Danos causados por colis\u00f5es, quedas, exposi\u00e7\u00e3o \u00e0 \u00e1gua, sobrecarga, desmontagem n\u00e3o autorizada ou modifica\u00e7\u00f5es. Danos resultantes de opera\u00e7\u00e3o, armazenamento ou manuten\u00e7\u00e3o inadequados, n\u00e3o de acordo com as instru\u00e7\u00f5es do produto.<\/li>\n\n\n\n<li><strong>Fatores Ambientais:<\/strong> Danos causados pela opera\u00e7\u00e3o em ambientes inadequados (por exemplo, temperaturas extremas, alta umidade, campos magn\u00e9ticos fortes) ou por eventos de for\u00e7a maior, como raios, desastres naturais, etc.<\/li>\n\n\n\n<li><strong>Reparos ou Modifica\u00e7\u00f5es N\u00e3o Autorizados:<\/strong> Danos resultantes de reparos, modifica\u00e7\u00f5es ou substitui\u00e7\u00f5es de componentes realizados por prestadores de servi\u00e7os n\u00e3o autorizados.<\/li>\n\n\n\n<li><strong>Desgaste Normal:<\/strong> Inclui, mas n\u00e3o se limita a, degrada\u00e7\u00e3o natural da bateria, desgaste padr\u00e3o das h\u00e9lices e pequenos danos est\u00e9ticos.<\/li>\n\n\n\n<li><strong>Fora do Per\u00edodo de Garantia:<\/strong> Quaisquer defeitos ou falhas que ocorram ap\u00f3s o t\u00e9rmino do per\u00edodo de garantia.<\/li>\n\n\n\n<li><strong>Comprovante de Compra:<\/strong> Falha em fornecer comprovante de compra v\u00e1lido (n\u00famero do pedido, fatura, etc.) ou incapacidade de confirmar a data ou origem da compra.<\/li>\n\n\n\n<li><strong>Incapacidade de Devolver ou Reparar:<\/strong> Se um cliente n\u00e3o puder enviar o produto ou componentes de volta ao centro de servi\u00e7o designado, n\u00e3o poderemos fornecer o servi\u00e7o de garantia.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-warranty-claim-process\">3. Processo de Reclama\u00e7\u00e3o de Garantia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Entre em Contato com o Suporte ao Cliente<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea acredita que seu produto pode ter um problema de qualidade coberto pela garantia, entre em contato conosco primeiro por e-mail ou telefone. Forne\u00e7a o seguinte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprovante de compra (n\u00famero do pedido, fatura, recibo)<\/li>\n\n\n\n<li>N\u00famero de s\u00e9rie do produto (se aplic\u00e1vel)<\/li>\n\n\n\n<li>Uma descri\u00e7\u00e3o detalhada do problema juntamente com fotos\/v\u00eddeos relevantes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nossa equipe de suporte realizar\u00e1 uma avalia\u00e7\u00e3o preliminar. Se parecer ser um problema coberto pela garantia, orientaremos voc\u00ea sobre os pr\u00f3ximos passos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Detalhes de Contato: E-mail: support@rcdronego.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Envio ou Devolu\u00e7\u00e3o para Inspe\u00e7\u00e3o<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Siga as instru\u00e7\u00f5es fornecidas pelo suporte ao cliente para embalar e enviar com seguran\u00e7a o produto ou os componentes relevantes para o nosso endere\u00e7o designado.<\/li>\n\n\n\n<li>Todos os custos de envio e quaisquer taxas associadas (incluindo frete, direitos aduaneiros, taxas de desembara\u00e7o, etc.) s\u00e3o de responsabilidade do cliente.<\/li>\n\n\n\n<li>Se voc\u00ea n\u00e3o puder arcar ou organizar o processo de envio, n\u00e3o poderemos cumprir o servi\u00e7o de garantia.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Inspe\u00e7\u00e3o e Reparo\/Substitui\u00e7\u00e3o<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Per\u00edodo de Inspe\u00e7\u00e3o:<\/strong> Dentro de 10 dias \u00fateis ap\u00f3s receber seu produto, concluiremos um diagn\u00f3stico de falha.<\/li>\n\n\n\n<li><strong>Per\u00edodo de Reparo\/Substitui\u00e7\u00e3o:<\/strong> Se for confirmado que \u00e9 um defeito coberto pela garantia, repararemos ou substituiremos dentro de 10 a 30 dias \u00fateis ap\u00f3s a inspe\u00e7\u00e3o.<\/li>\n\n\n\n<li>Assim que o reparo ou a substitui\u00e7\u00e3o for conclu\u00eddo, enviaremos o produto de volta para voc\u00ea. As taxas de envio de devolu\u00e7\u00e3o e quaisquer direitos aduaneiros potenciais s\u00e3o por sua conta.<\/li>\n\n\n\n<li>Se o problema n\u00e3o for coberto pela garantia, informaremos os custos estimados antes de prosseguir.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-additional-information\">4. Informa\u00e7\u00f5es Adicionais<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Atualiza\u00e7\u00f5es de Firmware:<\/strong> Para garantir o desempenho ideal, mantenha o firmware e o software do seu drone atualizados. Problemas causados pela falta de atualiza\u00e7\u00e3o em tempo h\u00e1bil n\u00e3o s\u00e3o cobertos por esta garantia.<\/li>\n\n\n\n<li><strong>Seguran\u00e7a de Voo:<\/strong> Sempre inspecione a bateria, h\u00e9lices, estrutura, gimbal, etc. antes do voo. Danos resultantes de condi\u00e7\u00f5es clim\u00e1ticas adversas ou neglig\u00eancia do operador n\u00e3o s\u00e3o cobertos.<\/li>\n\n\n\n<li><strong>Termos Legais:<\/strong> Esta pol\u00edtica de garantia \u00e9 v\u00e1lida na medida em que n\u00e3o entre em conflito com as leis e regulamentos locais. Em caso de conflito, as leis locais prevalecer\u00e3o.<\/li>\n\n\n\n<li><strong>Direito de Interpreta\u00e7\u00e3o Final:<\/strong> Reservamo-nos o direito de interpreta\u00e7\u00e3o final desta pol\u00edtica e podemos alter\u00e1-la conforme considerado necess\u00e1rio com base nas circunst\u00e2ncias reais.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Caso tenha alguma d\u00favida sobre estes termos de garantia ou precise de assist\u00eancia adicional, sinta-se \u00e0 vontade para entrar em contato:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email: support@rcdronego.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Faremos o poss\u00edvel para ajud\u00e1-lo. Aproveite o seu voo!<\/p>","protected":false},"excerpt":{"rendered":"<p>Warranty Policy 1. Scope and Duration of Warranty Drone (Complete Unit) Core Components Special Note: 2. Exclusions from Warranty 3. Warranty Claim Process Contact Customer Support If you believe your product may have a quality issue covered under warranty, please contact us first via email or phone. 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