Shipment & Delivery

ORDER CONFIRMATION

After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn’t receive the confirmation email within 24 hours, please check your spam folder before contacting us.

SHIPPING

When placing an order, you can select your country. As long as your country is in our service list, We offer 3 modes of transportation:

Available Regions	Shipping Option	Shipping Fee	Order Processing Time	Delivery Time	Notes
United States, United Kingdom, Germany, France, Poland, Japan, Spain, etc. (selectable at checkout)	Free Shipping (Small Packet)	$0	0–2 natural days	7–13 natural days	– Carriers: USPS, DHL Paket, YunExpress – Total Estimated Time: 7–15 days
Same as above	Paid Express Shipping	$29 USD	0–2 natural days	3–6 natural days	– Carriers: UPS, DHL, FedEx – Total Estimated Time: 3–8 days
Same as above	Special Heavy Cargo	Calculated by volume & weight (Additional payment required)	5 natural days	9–15 natural days (approx.)	– For large/heavy items (volume > 0.2 m³, side > 60 cm, or weight > 5 kg) – Total Estimated Time: ~14–20 days

Additional Details

• Order Processing: For Free or Paid Express Shipping, orders are processed within 0–2 natural days. For Special Heavy Cargo, orders may take up to 5 natural days to process due to size/weight handling.
• Heavy Cargo Shipping: Used for large recreational drone kits or any items exceeding 0.2 cubic meters, 60 cm on any side, or 5 kg in weight. We will contact you with a custom shipping quote; payment is arranged via an additional link.
• Natural Days: “Natural days” refers to calendar days, including weekends and holidays.
• Destination Availability: You can select from available countries (e.g., United States, United Kingdom, Germany, France, etc.) at checkout. If your country is not in the list, please contact us to see if special arrangements can be made.

You’ll receive a notification email with a tracking number once your order has shipped out. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

Warehouse

Our warehouse is located in Dongguan, China. All products are shipped from Dongguan, China to customers.

TRACKING

After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier’s information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier’s official website after 24 hours.

Once they arrive in your country, your local postal services take over. This means you’ll be able to track your parcel on your local postal services’ website with the same tracking number. If the tracking shows that the parcel couldn’t be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don’t have.

We have integrated order inquiry in the site, customers can check the shipping status by order number and waybill number.

Track Your Order: You can also check the shipping status at https://www.17track.net/en, as a third-party query platform, it provides complete logistics information.

If you have any trouble tracking your parcel, please email [email protected]. We’d be happy to help you out! Please note that tracking is active during 60 days so we won’t be able to do anything to help you if you contact us after this period.

Delivery

We take every reasonable precaution to ensure that products are not damaged. If the item is damaged in transit, please immediately email [email protected] within 3 business days after receiving shipping. If your order has been damaged during transit, please get in touch with us promptly, by sending us a picture. If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bended products…) to the carrier when you receive your order.

CHANGE MY SHIPPING ADDRESS

If your order is shipping to an incorrect address, please email [email protected] as soon as you can.

Missing Items

We apologize if an order gets stuck at customs, sent back, or even lost during the delivery process! Please contact our support team at [email protected] to enquiry if you would like either a refund or a replacement for your order.

About Tax

There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties, or fees levied by your destination country. However, based on our experience, such a situation is very rare. If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.

Delivery Time Exceeded

Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc. If your order is delayed, please contact us via email at [email protected] within 24 hours of placing your order. We will check the situation with the transportation company on time. Thanks for your understanding and support.

PLEASE NOTE

• When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
• Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
• You have to pay your own shipping fee for the returned product if it’s not the problem of the quality.
• Email: [email protected]
• Brand Name: rcdronego
• Website: https://rcdronego.com